My experience with Casey in the customer service department and Romi my sales person were excellent. They made the entire experience effortless for me.
I’m extremely thank for the team at Hilton Head BMW. Casey in service always provides excellent customer service! I truly appreciate Casey and the professional staff. The technicians always provide a detail video of under vehicle and inspections. I love our BMW Dealership!
Stephen Griggs is the absolute best! He is very nice and friendly! His customer service is always amazing and he has a great personality!
Very responsive. Excellent communication. Transparent and very fair pricing - they matched our tire price with local “discount” tire providers.
Lindsey was very considerate and kept me informed throughout the repair process. Repair was completed in a very timely manner.
I’ve worked with Hilton Head BMW for almost 9 years and they continue to serve and surprise us. Our 2 year service on our 2024 X3 went very well…from the technician’s video and work, to Steve Griggs’ helpfulness, and Steve Molthop’s guiding hand as Mgr. We appreciate this Dealership.
The Hilton Head BMW is an excellent dealership with attentive and informative employees. My advisor, Tommy Chen, although fairly new to the dealership, was wonderful. He was very patient, knowledgeable, and great to be with as we worked through my car selection features and set up of various applications. Tommy was careful with all details for my new lease.
Excellent buying experience, from the beginning to end of the process. I would recommend them to anyone
Excellent customer service Very informative Friendly employees Explained things well Great sales person Love our car
Generally this dealership completes scheduled service when promised. However my last two scheduled service visits have gone significantly over the the anticipated completion time. My last service was scheduled at least 30 days in advance of the service date which included the installation of 4 new tires. Even though the dealership had plenty of time to have the tires there at the time of scheduled service they were not and had to be ordered causing a 2 day delay. I had a loaner car but it did cause some inconvenience.
Greats experience. Brian is the best. I would recommend them if looking for a bmw
Everyone did a great job serving my car especially my service consultant and the technician. I would recommend the Hilton Head BMW to anyone.
Bought a lot of cars over 40 years and I can tell you that these guys are no nonsense. Best offer and best foot forward upfront. Definitely want to check them out. Ask for Tommy and I promise he’ll take care of you.
I always have great service and the staff treat me like my vehicle and I do matter. Thank you Casey and staff
I feel my needs were well met in a timely and courteous manner and Steven was easy to work with
Customer service is exceptional. Entire staff is friendly and professional. The extra 30 minute drive to this dealership is well worth it.
All good for the service that was provided to me today. Steve was exceptional and should be commended
My husband and I went to the BMW Hilton Head dealership with thoughts of purchasing a new car. Everyone we met, the sales representative, the general manager, the “Genius” and others were friendly, knowledgeable and took the time to help us select the right model for our needs. We couldn’t have asked for a better team of people.
Great and thorough service from everyone at the dealership. I love the videos from the service technician explaining the condition of my car, the work they did and the work that might need to be done and in what time frame. Very professional!!
Respectful. Polite. Well versed or very knowledgeable about the vehicle. Took the time to listen to the concerns I had and assisted with options. Allowed me time to think about the purchase. Compassionate.
Awesome job and communication throughout the process. Appointment started on time. Drop off and pick up was flawless.
Very professional. Work was done in a very timely manner. Good communication by the staff
Super nice folks. Were very helpful and solved my problem very quickly. Very professional and personable at the same time. Thanks so much!
Hilton Head BMW is always super friendly and professional! Everything is explained so I actually understand the lingo and nothing is done without my approval. The Service Reps are fantastic...knowledgeable, efficient and super friendly!! Hilton Head BMW never disappoints!
Excellent service department. They go above and beyond at this dealership. They also don’t try and sell extra stuff you don’t need.
I can sum up the relationship. I have with Bmw of Hilton Head. What more can I say then they treat me like family.
One of the easiest purchase process I’ve ever experienced. Thanks to Tommy and Jin. Wool recommend to anyone looking for a new car
Your staff is very professional and they delivered me a very professional service. The mechanical inspection was a key factor that really impacted my experience with your company.
Lindsay at Hilton Head BMW went so above and beyond . She was extremely pleasant and effective. Highly recommend!!!
Steve did a good knob of keeping me up to date. They gave me a ride on the first day then when they found a problem with the motor mounts he got me a loner cat
Went in for oil change. Very pleased with my new service person. Steve Griggs he was so helpful and polite. Great guy.
Christel is always very friendly and helpfu She was proactive in calling me letting me know an early appointment was available She is professional and does an excellent job
Service was great today. Casey is the absolute best!! Thank you Casey, a job well done
Courteous and efficient. Communication is excellent. The best to do business with. Wait time is very good. The make every effort to get you in and out as soon as possible.
Quick, efficient, and professional work completed as promised. Staff is friendly and very responsive to questions and solutions.
Steve, my service rep, was excellent. He explained all service options and cost very clearly.
Service is complete and timely. Associates are knowledgeable and friendly. Amenities are comfortable and clean. Very flexible with changes to original appointment.
I’ve always been extremely pleased with this dealership when purchasing and servicing my cars.
Always takes longer than they say for service. It is very difficult to arrange for a loaner vehicle.
Great staff. Excellent communication from service advisor. Prompt, respectful Best BMW dealer that I have encountered
Kobey Dodge was our salesperson for the purchase of 2 BMWs. Kobey was very knowledgeable and patient with no pressure at all. She has been so helpful post purchase and responsive in helping us get acquainted with the vehicles since we are first time BMW owners. Highly recommend Kobey!
My First BMW. Was purchased at Hilton Head BMW. Convenient location. Every one is helpful and friendly. They are always happy to have my car washed when I stop by. I can always get a loaner if my 740 needs service.
Our sales rep, Kobey Dodge was the main reason we chose BMW over other luxury brands. She took the time to give us all the information we needed without any pressure. We’ve already referred two people to her.
We were looking for a new small SUV, visited all the premium dealerships in the area.. Mercedes, Lexus etc..went with the BMW because of the salesmen Carlos Pecero, Carlos’s attention to detail and patience was great. The technology in these cars can be overwhelming but he explained so much I was very Comfortable. He always made him self available, we visited twice before we bought.then after the sale we had the BMW Genius, Joshua help us and he was a wizard, and also explained so much.
Chris was an amazing salesman to work with. Found exactly what I wanted and made it happen in our timeframe. The process was great from start to finish. We were treated very well from all the staff. So excited for my new car!!
Romi was the best sales person I have ever dealt with! He was so kind, honest and extremely knowledgeable and efficient. He made the process of buying a car such a wonderful experience . I wish every car salesman were like Romi!!
The service manager Donald came to my rescue when BMW roadside assistance dropped the ball and performed pathetically. BMW roadside assistance is a sham and should not be relied upon. If it wasn't for the professionalism and dedication to providing optimal service by HHI BMW service manager I do not know what I would do. Again BMW roadside assistance providers an inferior service.
The staff is always welcoming and efficient. The waiting area is clean and has refreshments available. Our car was ready when expected, and the experience was very positive.
The service at this dealership was amazing! Efficient and friendly. Our service advisor was great. They sent a video of the inspection of my car which was great. Never had anything like that before. Highly recommend!
Easy to book appointment. Service was thorough as well as the inspection. Follow up great.
Kobey was the absolute greatest to work with!!! She made the whole process so easy and stress free!! I highly recommend reaching out to Hilton Head BMW and Kobey for your next purchase!!!
Excellent customer service from placing my service request to picking up my vehicle. Responsive, transparent and timely service from Steve Griggs and his team.
Never have had such a positive experience with any dealership in my entire life. I from the beginning, when we purchased a car, Walter Ryder was incredible. There were no words to describe how great it is. Everyone we dealt with through the entire process.answered questions politely thoroughly, and made sure at every step that we are comfortable and happy. Service yesterday was beyond over the top. Casey Pride was fabulous. She followed up, she made sure that I had everything I needed, and basically held my hand through the whole process. I cannot say enough positive things about ... Read More Full review text opened.DealerRater - May 6, 2026
Never have had such a positive experience with any dealership in my entire life. I from the beginning, when we purchased a car, Walter Ryder was incredible. There were no words to describe how great it is. Everyone we dealt with through the entire process.answered questions politely thoroughly, and made sure at every step that we are comfortable and happy. Service yesterday was beyond over the top. Casey Pride was fabulous. She followed up, she made sure that I had everything I needed, and basically held my hand through the whole process. I cannot say enough positive things about them and about this dealership in general.
Stephanie Sullivan made the buying experience quite easy. Would certainly ask for her help in the future.
Hilton Head BMW was a pleasure to deal with from start to finish when buying our car. The price was fair and the communication was great throughout the process! We drove an hour and a half to buy at this dealer!
My second home !!! Love the people there but especially miss Jerome!!! Need him back at something!
I have been a customer of this dealership for the last 6 years. I have purchased 3 new cars during this time. My sales person, Stephanie was outstanding, making the purchases fun and personal. Brad is my service person who always greets me personally and gives the best advise for my car and my safety. They are my car family!!!
Service was on time and thorough with everything explained and performed per required... Very organized and efficient
Super nice and courteous staff. They went Out of there way to speed up my wait time. Also applied a warranty on a new tire I purchased
Always a pleasant experience going to Hilton Head BMW for service on my car, the staff is polite, helpful and knowledgeable.
The selection process was good, but the purchase process took too much time. This process should be optimized
Repairs done in a timely manner. Videos were helpful. Everyone was polite and professional. However, they did not take my critique of BMW's lack of design and manufacturing quality and apparent lack of customer care. I paid $2,000 dollars for a repair that was totally preventable if BMW cared about it's customers.
Romi was awesome. Attentive, informative and super friendly! We were treated very well throughout the process.
Professional diagnostic and car status report. Casey Pride helped us out with an urgent need and was a pleasure to work with.
I have to give my sales representative the highest scores and praise! Brian is ethical amazing ,considerate & empowering! He helps me understand everything I’m not certain of and goes 110% to make sure the deal is beneficial! He is a wealth of knowledge. he is honest, direct and my number one go to at Hilton Head BMW! Every nice word and then some! his efforts are beyond recognized and I will always come back to Brian! I wish I could give him 12 stars !! from beginning to end is he is clear, concise never misleading!! even when he was leaving ... Read More Full review text opened.DealerRater - Apr 22, 2026
I have to give my sales representative the highest scores and praise! Brian is ethical amazing ,considerate & empowering! He helps me understand everything I’m not certain of and goes 110% to make sure the deal is beneficial! He is a wealth of knowledge. he is honest, direct and my number one go to at Hilton Head BMW! Every nice word and then some! his efforts are beyond recognized and I will always come back to Brian! I wish I could give him 12 stars !! from beginning to end is he is clear, concise never misleading!! even when he was leaving for vacation, He came in & contacted me to correct my errors & make sure of my satisfaction in the sale! Above & beyond always !! HH BMW is beyond fortunate to have him employed & leading the way!! I can always be reached to express all of my appreciation!! My gratitude & beyond for Brian & BMW !
The appointment was on time and I was on my way within an hour with my service complete.
Service department is amazing; especially Kristen! We’ve been to other BMW dealerships in Atlanta and those dealerships need Hilton Head BMW to train them on how to interact with clients and consistently exceeding expectations.
Walter got me in the perfect car in one afternoon! The process was quick and easy!
Hilton Head BMW has a nice atmosphere. The employees I’ve dealt with are very professional and knowledgeable.
Everyone is very friendly and helpful. This service took 10hrs l only wish that they would let the customer know in advance that they are extremely backed up. But thank God my husband was in town to assist me.
Always professional & courteous. Steve is a great service advisor making sure my car has everything it needs without overselling me!
Steve was the best help I’ve ever had at any dealership. Would recommend him to anyone with a bmw
Great work and customer service, they're very patient and well informative in my experience with them. Highly recommend 👌🏾
Excellent service for general maintenance. Friendly staff and work done in a professional manner. Would recommend
Professional and courteous staff. Clean dealership. Convenient location. Open convenient hours and days. Hope that’s enough.
Casey is a wonderful representive for the Hilton Head dealership.She updates on a timely matter and explains any additional work needed well. Casey also followed up with a phone call the next day after researching a possible problem.
Same day turn around on a tire replacement. Every service contact has been good, even though i didn't buy the car at this dealership.
Honest reliable service from a top-notch manufacturers dealership. They provide you straightforward solutions for car repair issues and don't recommend services that aren't needed.
Amazing only i can say Casey is the best she always make sure that everything is perfect and easy for you no stress .thanks Casey
Outstanding Service, Staff & Technicians. From Sales to Service for the last 22 years I have been a customer and I wouldn't go anywhere else.
Very nice & professional staff/- they were extremely helpful in explaining how they would help me with my car issues!!
Took very good care of my car.were very clear as to what needed to be done
Steve tried very hard to satisfy us when we experienced some additional service required. Thanks
Excellent dealership! My only concern is that I had to go 2x because they didn’t tell me I had to have a service that my SUV needed. However, they got it done! 👍
Outstanding dealership with exceptional sales, finance and service team!! Their personalized support truly stands out- they genuinely care and you can feel it every step of the way as a valued customer. I will only buy cars from them now. It always starts from the top and Steve Molthop is as authentic and sincere as they come. Stephanie Sullivan is the consummate salesperson, Bob is a master in the art of finance and covering all the details and Casey my service advisor could not be more caring and helpful. I love going to see all of them.
Service rep Steve Griggs and the tech team at this HHI BMW consistently delivers high quality work. Well done!
Kristen is the great, she helped us with all of our issues and was able to give us a loaner car.
I had a truck detailed for my husband who is very particular . He was well pleased with the result!
This dealership in Hilton Head is awesome very friendly staff for everyone walks by you speak and have a pleasant smile.
Cassie was able to get my car in Thursday and had it fixed and ready for me to pick it up on Friday. Amazing
Everyone I’ve encountered from sales to service at this dealership is helpful, polite, responsive, and respectful.
I've been to many dealerships but I must say that working with Steve, my advisor, was a real pleasure. As busy he was he always returned my calls and went out of his way to coordinate the work at BMW to install new tires, (which incidently were very competively priced) and the company that repaired my rims. We had a similar, very positive experience when we purchased our BMW from this dealership. I highly recommend this dealership for anyone purchasing a BMW.
The staff is very professional and courteous and is respectful of your time. The facilities are clean and they returned my car clean
Check in employee gave a complete review and explanation of costs as well as discussion of results
Travel from Atlanta to Hilton Head BMW SC to purchase my Z4M. Great customer service and experience.
The Client Advisor was very helpful in getting us the best deal available to us. Every person we dealt with was friendly, professional and knowledgeable.
Great experience dealing with my first service with. Them. Steve went above and beyond to help us out.
Service Advisor Lindsay Hammett was pleasant, professional and kept in touch with me on the progress of the repair. Repair was accurately completed.
At this dealership staff always exceed expectations. They care of the issues expediently in the most professional manner
great service and communication. on time and completed as promised. Service rep ( Casey) was exceptional
