Just purchased my X5 from Hilton Head BMW and could not be more excited. Tim was a very gracious sales associate who made the buying process easy. Very glad we choose this dealership to work with. Highly recommend for anyone considering buying a BMW, please reach out to Tim Gleason!
We are so happy with our new purchase! Tim Gleason was THE BEST!! He is knowledgeable, honest and transparent with all of the information! The experience was efficient and stress free. Highly recommend Tim to anyone looking for a great car buying experience!
Tim Gleason was very patient and thorough when dealing with us. We had not had a BMW in many years. It was a positive experience.
Hilton Head BMW are awesome! Roderick helped out expeditiously. I was in and out with great service. I was presented with a excellent loaner vehicle. I received excellent care. I recommend Hilton Head BMW to all of my associates and friends. Thanks.
Every dealership I have dealt with in Pennsylvania always gave me a loaner car. This dealership is very difficult to obtain a loaner. This last visit they had my car for 6 days! I love my bmw but will not purchase my next bmw from this dealership. The communication also failed during this service visit
Great customer service and communication from Tim and the whole crew! This is the second vehicle I’ve purchased from HH BMW!
The service folks were timely, professional and made the whole process very easy for me.
We couldn’t be happier with the service we get from Hilton Head BMW. We have taken our car to be serviced several times and have been very pleased. Our service advisor is extremely helpful and the prices have been comparable to local shops.
I had a wonderful experience working with Tim when I purchasing my new car! Tim was friendly, professional, knowledgeable, and patient throughout the entire process. He showed me numerous vehicle, answered all my questions, made sure I understood everything, and never made me feel pressured. Tim went above and beyond to make the experience smooth, easy, and enjoyable. I truly appreciate his outstanding customer service and would highly recommend him to anyone looking to purchase a vehicle. Thank you for making my new car purchase such a great experience! Kim and Scott
What a great experience. Lindsay is great. Thank you. I am fortunate to live close to this dealership.
Knowledgeable and professional with client in mind. Do what they say they will do. Thank you.
Excellent service, quick, efficient. They actually listened to what we wanted and found the right car in the right price range. Tim was wonderful to work with.
I had a wonderful experience at Hilton Head BMW! Mr. Tim and Mr. Bob went above and beyond to provide exceptional customer service. They made the entire experience smooth and enjoyable. I truly appreciate their kindness and professionalism. Highly recommend!
I had a wonderful experience at Hilton Head BMW! Mr. Tim and Mr. Bob went above and beyond to provide exceptional customer service. They made the entire experience smooth and enjoyable. I truly appreciated their kindness and professionalism. Highly recommend Hilton Head BMW!
Excellent, professional service with excellent communications and follow up. Service advisor was extremely helpful and courteous.
All staff is very friendly and great to work with, whether involved in sales or service.
They did a great job! Stephen at the desk was awesome, he took great care of us and our car.
Casey my service advisor was prepared for this scheduled visit and had me in and out quickly!
The BMW dealership in West Virginia, where I live, leaves a lot to be desired from a customer treatment standpoint. Hilton Head BMW is just the opposite. Professional, courteous and informative. I gladly make the 7.5 hour drive to have my 5 Series maintained here.
I recently purchased my BMW, and I couldn't be happier with the wonderful experience I had working with Tim Gleason!
From beginning to end, Tim was extremely professional, knowledgeable, patient, and genuinely kind. He took the time to answer every question I had, was always quick to respond, and made sure I felt comfortable and informed throughout the entire process.
What impressed me most was his kindness, professionalism, and willingness to help. He truly cares about his customers, and it shows in the way he treats people.
Buying a vehicle is a big decision, and having someone like Tim ... Read More Full review text opened.DealerRater - Oct 27, 2026
I recently purchased my BMW, and I couldn't be happier with the wonderful experience I had working with Tim Gleason!
From beginning to end, Tim was extremely professional, knowledgeable, patient, and genuinely kind. He took the time to answer every question I had, was always quick to respond, and made sure I felt comfortable and informed throughout the entire process.
What impressed me most was his kindness, professionalism, and willingness to help. He truly cares about his customers, and it shows in the way he treats people.
Buying a vehicle is a big decision, and having someone like Tim makes the experience so much more enjoyable.
Thank you, Tim, for your outstanding customer service! You absolutely deserve the recognition, and I would highly recommend you to anyone looking to purchase a BMW!
Tim Gleason was wonderful to work with. I traveled from NC to make the purchase and he was incredibly accommodating and professional. Very attentive and compassionate. My son is currently deployed 82nd airborne and it was a comfort finding out that Tim also shares the same history. Was a seamless and personable experience! Everyone was very friendly and kind at the dealership.
Casey is my assigned representative and she is always extremely helpful. She explains everything and explores options for making the best decision on possible repairs. She is an asset to the dealership. Recently when the young man who helps with air in the tires was not available, she did the job herself. She is a real team player.
Excellent customer service. On time and on the previously provided estimate. Workmanship is top notch.
My problem is not with the dealer, but with the car. With only 53,000 miles, I was just charged $3,000 for a repair on a four year old car worth barely 30k. BMWs lose value too quickly and repairs out of warranty for things that shouldn’t go wrong at only 50k miles is ridiculous. I’ve been thinking about a new BMW, but this experience leaves me moving on from BMW.
Casey was outstanding and her recommendations are always very helpful. I appreciate her expertise. Thank you Casey.
Drop off was easy and Casey made the whole service experience awesome. Would highly recommend this dealership for service work.
I greatly enjoyed my time at hilton head bmw! The staff was helpful and the waiting area was enjoyable.
Friendly, responsive and customer focused. They had me in and out quickly and per the stated timeline.
Both Steve Griggs and the BMW dealership were outstanding in handling my flat tire issue. We are grateful for all !!
Tim was great. His demeanor was welcoming, knowledgeable, and excellent to work with! He sold us a new 2027 X7 and made the numbers make sense, the trade in was easy and highly recommend.
Tim was attentive, knowledgeable, helpful, and productive for a good experience which included a good deal on a certified (used) 2025 BMW X4.
Easy to work with. Romi was very helpful and knowledgeable. Will definitely return when looking for another BMW.
Excellent personal care and workmanship as is usual for Hilton Head BMW Service Advisor Steve Griggs was great
Steve Griggs was amazing. We had an emergency and he got us in on short notice and was a pleasure to work with.
BMW Hilton Head is always professional and prompt with their service. Always pleased with their work.
Extremely service oriented. Would heartily recommend them. Service advisers are very knowledgeable and courteous. Call Hilton Head. BMW.
Great experience purchasing vehicle through Hilton Head BMW with Tim Gleason. Great agent to work with.
Again, an early appointment was greeted with enthusiasm for getting the job done thoroughly and in good time. Though I had to make another appointment for additional (and optional) work, I was on my way in good order with the car running perfectly.
Went for a break-in oil change on our new X5. Lindsay was friendly and professional. The work was done in a reasonable amount of time while I waited and the price was very fair.
I always have had great service at Hilton Head BMW. The service department from advisors to technicians have been professionals.
Steve Griggs handled my service appointment and kept me informed of the progress and service items needed
Lindsay and the techs took my car in with 100% commitment in care and trust to get everything right for my driving experience. This is why I LaoVE this dealership and have gotten multiple cars from here however Lindsay went above and beyond. All we have experienced in the years we’ve been there, and I applaud her and I appreciate her and will request her going forward.
As usual this was a seamless process dropping my car off getting a loaner and leaving. Thee entire process took less than 10 minutes. Picking up my car was the exact same timeline.
Fabulous saleswoman, Stephanie Sullivan! Not only sells but her after sales follow up and care is exceptional. Great service department, and super management!
Lindsey was an Excellent Service Advisor. She has just the personality to be Great.We had a tiny issue. It was taken care of immediately.BMW is very to have Lindsay as an employee.
Very detailed and convenient every time I visit there. People are always courteous and professional.
Service is always excellent, accurate, appropriate and prompt. You can’t beat it! One of the reasons I stay loyal.
I just bought a BMW 430i from Hilton Head BMW. It was my first time purchase from them and I was very happy with the process. My salesperson, Romi, was terrific throughout the process keeping me updated from production to arrival.
Great Service! Great Staff!! I will recommend this BMW dealership fir their customer service and quality work!
Steve Griggs was great to work with. He assisted me with a loaner car so that I wouldn’t have to stay at the dealership.
Great service and knowledgable staff. Chuck was very professional and his set-up of our new car with me was invaluable….friendly and enabling.
Dealership was very up scale-very professional. Sales rep-Carlos Pacer- was excellent. Very knowledgeable, very professional. Was the main reason I purchased car on first visit. Financial person could have been better-more professional.
Everything was Excellent including Lindsey! She is very professional & explains your options in great detail. They follow up with with you while you wait for your car.
Service department and Service team are top notch for every service and repair visit we have encountered. Communication and technician's video review of analysis is excellent.
The place was great to buy a vehicle from. Tim was very helpful and quick with the process. I highly recommend.
Every visit the service costs increase. Shocked at the cost of suggested fixes from my X3, with 80,000 miles. They estimate over $8,000 in repairs/maintenance on a car that feels to me to be running fine. Shocked! Losing trust. Guess i won't be getting another BMW. TOO expensive to maintain. Have had all regular maintenance done sas scheduled with no problems. Hate my run flat tires, akthough i got over 60k miles from them. A mistake, by BMW, Iin my mind.
Great customer service and professionalism. We live in Savannah and I rather drive to the BMW Hilton Head to get the awesome service, thank you
I recently purchased a new vehicle and had an outstanding experience from start to finish. Tim Gleason was knowledgeable, professional, and genuinely focused on making sure I found the right vehicle for my needs. There was never any pressure, and every question was answered promptly and thoroughly. The entire process was transparent, efficient, and enjoyable. The level of customer service exceeded my expectations, and I truly felt valued as a customer. I highly recommend BMW of Hilton Head and especially Tim Gleason for anyone looking for a hassle-free car buying experience.
Tyler and the service team were responsive and helpful. Great timeline to get my X1 serviced and back on the road.
Hilton Head BMW is a very nice dealership. The customer service care employees are very attentive and helpful. The waiting area is nice and clean. The snacks they offer while a customer waits are fresh. The mechanics are knowledgeable. The only complaint I have is pets are welcomed and I'm terrified of dogs.
Service was easy to array. Communication through the whole process was excellent. Pricing was reasonable.
What a awesome buying experience, we have bought 15 new vehicles over the last 25 years and this was the best by far our client advisor Romi Kurt was the best we have ever experienced, no pushing, no pressure, just ask what we were looking for and hit the mark on the 1st try. He had total knowledge of the vehicle walked us through everything with out ever making us feel uncomfortable. The Hilton Heat BMW were a true pleasure to work with. I highly recommend them!!!
Service department is professional, efficient and customer orientated. Have had my BMW's serviced there for about 10 years, never experience upsell or unneeded recommendations. Opposite has been true, when talking to service about what I thought I needed,they frequently advised why I didn't need service. Truly customer centric in today's environment. Highly recommend.
Working with Kobey Dodge was an absolute game-changer. She is a true no-nonsense professional who provided a completely hassle-free experience from start to finish. Thanks to Kobey's dedication, responding to our text on her day off, we enjoyed a remarkably smooth transition into our new vehicle and secured the exact deal we wanted in less than three days. If you want a seamless car-buying experience, go see Kobey!
Very efficient buying process - best I have ever had in 20 years of buying cars.
The Hilton Head BMW Dealership is clean, well-lit, and have a large selection of vehicles. All staff were polite, helpful, and a delight to work with.
This dealership is focused on customer service and keeping customers returning. Excellent service and pricing.
I brought my car in 12/15 for a service light issue. Steve Griggs was busy but went the extra mile to take care of clearing the light on my dash through the menu system in my 335i. just a inspection issue' but i was thinking something major. I was on my way in no time. Thanks again Steve!
My experience with Casey in the customer service department and Romi my sales person were excellent. They made the entire experience effortless for me.
I’m extremely thank for the team at Hilton Head BMW. Casey in service always provides excellent customer service! I truly appreciate Casey and the professional staff. The technicians always provide a detail video of under vehicle and inspections. I love our BMW Dealership!
Stephen Griggs is the absolute best! He is very nice and friendly! His customer service is always amazing and he has a great personality!
Very responsive. Excellent communication. Transparent and very fair pricing - they matched our tire price with local “discount” tire providers.
Lindsey was very considerate and kept me informed throughout the repair process. Repair was completed in a very timely manner.
I’ve worked with Hilton Head BMW for almost 9 years and they continue to serve and surprise us. Our 2 year service on our 2024 X3 went very well…from the technician’s video and work, to Steve Griggs’ helpfulness, and Steve Molthop’s guiding hand as Mgr. We appreciate this Dealership.
The Hilton Head BMW is an excellent dealership with attentive and informative employees. My advisor, Tommy Chen, although fairly new to the dealership, was wonderful. He was very patient, knowledgeable, and great to be with as we worked through my car selection features and set up of various applications. Tommy was careful with all details for my new lease.
Excellent buying experience, from the beginning to end of the process. I would recommend them to anyone
Excellent customer service Very informative Friendly employees Explained things well Great sales person Love our car
Generally this dealership completes scheduled service when promised. However my last two scheduled service visits have gone significantly over the the anticipated completion time. My last service was scheduled at least 30 days in advance of the service date which included the installation of 4 new tires. Even though the dealership had plenty of time to have the tires there at the time of scheduled service they were not and had to be ordered causing a 2 day delay. I had a loaner car but it did cause some inconvenience.
Greats experience. Brian is the best. I would recommend them if looking for a bmw
Everyone did a great job serving my car especially my service consultant and the technician. I would recommend the Hilton Head BMW to anyone.
Bought a lot of cars over 40 years and I can tell you that these guys are no nonsense. Best offer and best foot forward upfront. Definitely want to check them out. Ask for Tommy and I promise he’ll take care of you.
I always have great service and the staff treat me like my vehicle and I do matter. Thank you Casey and staff
I feel my needs were well met in a timely and courteous manner and Steven was easy to work with
Customer service is exceptional. Entire staff is friendly and professional. The extra 30 minute drive to this dealership is well worth it.
All good for the service that was provided to me today. Steve was exceptional and should be commended
My husband and I went to the BMW Hilton Head dealership with thoughts of purchasing a new car. Everyone we met, the sales representative, the general manager, the “Genius” and others were friendly, knowledgeable and took the time to help us select the right model for our needs. We couldn’t have asked for a better team of people.
Great and thorough service from everyone at the dealership. I love the videos from the service technician explaining the condition of my car, the work they did and the work that might need to be done and in what time frame. Very professional!!
Respectful. Polite. Well versed or very knowledgeable about the vehicle. Took the time to listen to the concerns I had and assisted with options. Allowed me time to think about the purchase. Compassionate.
Awesome job and communication throughout the process. Appointment started on time. Drop off and pick up was flawless.
Very professional. Work was done in a very timely manner. Good communication by the staff
Super nice folks. Were very helpful and solved my problem very quickly. Very professional and personable at the same time. Thanks so much!
Hilton Head BMW is always super friendly and professional! Everything is explained so I actually understand the lingo and nothing is done without my approval. The Service Reps are fantastic...knowledgeable, efficient and super friendly!! Hilton Head BMW never disappoints!
Excellent service department. They go above and beyond at this dealership. They also don’t try and sell extra stuff you don’t need.
I can sum up the relationship. I have with Bmw of Hilton Head. What more can I say then they treat me like family.
One of the easiest purchase process I’ve ever experienced. Thanks to Tommy and Jin. Wool recommend to anyone looking for a new car
Your staff is very professional and they delivered me a very professional service. The mechanical inspection was a key factor that really impacted my experience with your company.
Lindsay at Hilton Head BMW went so above and beyond . She was extremely pleasant and effective. Highly recommend!!!
Steve did a good knob of keeping me up to date. They gave me a ride on the first day then when they found a problem with the motor mounts he got me a loner cat
Went in for oil change. Very pleased with my new service person. Steve Griggs he was so helpful and polite. Great guy.
Christel is always very friendly and helpfu She was proactive in calling me letting me know an early appointment was available She is professional and does an excellent job
