J.D. Power 2019 Dealer of Excellence

J.D. Power 2019 Dealer of Excellence

Where you choose to purchase your vehicles is an important decision. That’s why Hilton Head BMW is honored to have been named a J.D. Power 2019 Dealer of Excellence for Customer Sales Experience.

This award is only given to a select number of dealerships across the United States. Hilton Head BMW’s participation in the J.D. Power Dealer of Excellence ProgramSM reflects our commitment and dedication to providing you with a purchase experience that will exceed your expectations.

How We Won This Award

Known as the “Voice of the Customer,” J.D. Power has been doing research into customer satisfaction for over 50 years. To win this award, a dealership must demonstrate superiority in 3 areas:

1. Brand Performance:

J.D. Power limits the percentage of eligible dealerships by manufacturer based on each brand’s performance in the most recent J.D. Power U.S.Sales Satisfaction Index (SSI) Study.SM The Ultimate Driving Machine® ranks high in this category year after year.

2. Dealership Ranking Within Our Brand:

We must rank in the very top percentile of all BMW dealerships in consumer satisfaction across multiple categories as established by J.D. Power.

3. Best Practices Audit:

Finally, we must pass an internal audit conducted by J.D. Power that includes, but is not limited to, listing vehicle inventory and pricing on our website; negotiating in an efficient and transparent manner; offering a fair trade-in value; and presenting a clear and easy-to-understand menu of finance and insurance products.

Our Commitment To You

As the premier BMW dealer in the Bluffton, Beaufort and Port Royal area, Hilton Head BMW accepts this award humbly and takes it as an honor we must strive to re-earn every day.

It all comes down to this. The way we treat you is as important as the vehicles we sell. Don’t you deserve excellence in the car-buying experience as well as in the car you buy? We think so and we look forward to proving that to you every time you visit Hilton Head BMW.

J.D. Power 2019 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/DOE.