February 25,2013
Dear Vertus,
I wanted you to know what a great experience it was to buy my car from you. It was easily the most professional and relaxing car purchase I've ever had.
You and Kevin make an efficient friendly and knowledgeable team.
I will tell everyone to come see you!
Thanks,
L. Brooke
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December 11, 2012
Dear Tim & Tom,
This is the second car we purchased from Hilton Head BMW. We returned because of the pleasant and exceptional experience we had with the sales and service department during the purchase and ownership of our first car.
Once again we were very impressed with the friendly and professional way we were treated and overall business transaction.
Tim Lawrence (Sales Advisor) and Tom Ditzig (General Manager) are a class act. We would not buy a BMW anywhere else.
Sincerely,
Mr. and Mrs. Foder
Bluffton, SC
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November 5, 2012
Brett,
We just wanted to say thanks again for the car show tickets. We had a wonderful time.
We've bought a lot of cars and we've never seen customer service to rival that of Hilton Head BMW.
Again, thank you,
Mr. & Mrs. Davis
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September 20, 2012
Hey Steve,
I wanted to take a minute and thank you for everything you did to help me find the right car for me. Your kindness and trust are amazing. All you guys make me feel important each time I walk into the dealership. I really appreciate you trusting me with the car until the deal was completed.
Both Tom and BMW are lucky to have you on their team.
I look forward to a long and continued relationship with you guys because of your professionalism.
Thanks again,
Mrs. Powers
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July 23, 2012
Brett,
Thanks for checking with me. The car is great so far. It's a much better traveling vehice than the FJ. I had a chance to prove that as I drove almost 1800 miles this weekend.
I saw the FJ on your lot the other night. It look great! Good luck on the sale and I'll mail the spare key to you this week. If I hear of anyone in the Savannah/Bluffton/Hilton Head area that is looking for one, I will send them to you.
I should also reiterate that you and the Hilton Head BMW staff were truly a pleasure to work with and set a standard that other car dealers should aspire to reach.
I'll drop in for that car was on my next trip through town.
Regards,
Mr. Stanley
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June 17, 2012
Dear Mr. Tom Ditzig,
We moved to Sea Pines on Hilton Head Island in early 2005 with a pre-owned 550i BMW and have been a customer of yours ever since.
We have always been pleased with your service, but recently I have been particularly pleased with the attention that we have received by Charlie Knight, your Service Advisor to us.
He does not know I am writing, but I must tell you he represents Hilton Head BMW so superbly, and I thought you should know it from a customer. He is courteous, he always stays in touch from a standpoint of what is going on with the car, he tells you how long the service will take and that estimate is always on the mark, he arranges a loaner car when he thinks it is required ? well, you get the point ? he is great!
I know that there are equally great mechanics and others that work on my car that I will never meet, but for whom I am so grateful. I appreciate all the people that make Hilton Head BMW the dealership that it is.
To you, to Charlie, to my mechanic, and to all the other folks at your dealership, a big salute and thanks for all you do to make ownership of a BMW such a great delight! Thank you.
Sincerely,
Mr. Graham
Hilton Head Island